ISO 9001:2015
Why Us

IT Helpdesk Support

Why Us
Why Us

Get Winning IT Help Desk Services and Support for Your Business

Ingold Solutions offers several exhaustive business IT services for all- small, medium-size, and large businesses. We provide full or part-time support desk services, application helpdesk support, customer service desk, or full-blown technical service resource centers. Irrespective of the type of service help desk functions you need, our team has the required potential to deliver you with a tailored turnkey solution that fulfills your specific needs. 

Ingold Solutions is more than just a traditional IT support desk. Our qualified and experienced IT professionals deliver efficient solutions to provide immediate assistance to our customers — and our customer’s customers. We offer comprehensive IT consultancy services to all types of businesses with 24-hour help desk support.

IT Challenges Faced by Most Businesses:
  • IT staff get bogged down solving issues from employees.
  • Members of IT staff pick off important company initiatives to deal with user complaints.
  • It staffs stretched too thin.
  • Hampering of employee’s productivity due to outrages and slow networks.
Our IT Support and Helpdesk Services cover:
  • Bilingual helpdesk support​​​​​​​
  • On-site and remote support
  • Most North American time zones
  • Service Level Agreements guarantees Response and turnaround times
  • Expertise from senior specialists
  • Features of IT Help Desk Support 

Benefits to your Business

Make Your Team Free

Thanks to the availability of go-to technical support, your business efficiency is improved, and the time spent by the staffs for solving technology problems is reduced.

Quicker Resolution Times

The issue resolution process is much quicker than a software-based service, as it allows access to live support personnel.

Access to an Experienced, Disciplined Team

Our team of IT professionals are trained in a wide arrangement of technical disciplines, leveraging greater knowledge to fix various kinds of problems.

Root Cause Analysis

Problem tracking enables you to pinpoint the pattern in recurring issues and root causes, this results in quicker resolution in the future.

IT Support Aligned to Your Organization

Your assigned support personnel will first understand your business needs and then train themselves as per your individual company's goals.

Focus Staff on Strategic Initiatives

Reduced in-house IT staff allows you to deploy resources in a proper way and help meet your business goals and objectives. Ingold Solutions’ desk support staff resolves support issues as they occur quickly and efficiently. We’ve pioneered a unique support workflow that focuses on first-call resolution and rapid prioritization.

Contact Us

Call us

+91 33 46036803

Email us

Contact Us

E-mail us with comments, questions or feedback.

Send us your Query