IT Helpdesk Support

Focus on Business Issues, Leave the User Issues to Us

Almost all companies can benefit from Help desk services. Even those companies that have their own internal IT staff can take advantage of help desk services to outsource support for solving end-user issues. These issues typically tend to be repetitive with a limited need for advanced technical expertise.

Our IT Support and Helpdesk Services cover:

• Bilingual helpdesk support​​​​​​​
• On-site and remote support
• Most North American time zones
• Service Level Agreements guarantees Response and turnaround times
• Expertise from senior specialists

Features of IT Help Desk Support

Ingold Solutions IT help desk support services features include:

• Incident and service request management when applying accepted classification and prioritization code.
• Support for desktops, laptops, mobile devices, storage, servers, and many more.
• Configuration and service asset management, change management and knowledge management.
• Support for Mac, and Linux operating systems.
• Guaranteed service levels via SLAs.
• Quick resolution of incidents and service requests.
• Incidents and service requests that cannot be resolved are escalated within agreed timelines.
• Best-in-class customer service. 

Our IT Support Managed Services

Why should you hire Ingold Solutions for help desk services?

At Ingold Solutions, we understand how crucial it is for your day-to-day operations to make efficient use of your IT systems. We pride ourselves on offering clients with 24*7, top-notch, and robust IT support services. We ensure that your critical IT systems and applications are always up and running with our continuous service. Our team of helpful and knowledgeable technicians guarantees quick and accurate resolution to any problems faced by you. By applying industry best practices, Ingold Solutions enable your users to work efficiently and effectively.

With our remote IT monitoring services, our service support team members work out multiple issues even before users are aware of the risk. We proactively resolve users’ issues to reduce the potential impact on your business.

Ingold Solutions 24×7×365 help desk as a service helps you to gain responsive user support and reporting from a professional team of trained service desk specialists.

Call us today