IT Helpdesk Support

Outsource Resources for All Your Outsourcing IT Needs 

Technology has become crucial to every modern business. Especially during this Covid-19 pandemic times, where many companies have staff working remotely from home, there are multiple technological changes organizations must implement to survive. However, it may not be feasible for organizations already short on resources to meet these abrupt challenges due to scaling down (or up) during the pandemic. Most likely these organizations should consider outsourcing technical support.  

There are several advantages to outsourcing IT support, especially for a smaller business with limited resources. If you own a similar business and have been wondering whether you should outsource your technical support, get in touch with us.

What is Technical Support Outsourcing?

Technical support is a service offered by most modern businesses to their customers. They offer solutions to technical issues which may be related to software or hardware. In simple terms, technical support outsourcing is a type of Business Process Outsourcing (BPO) where a company hires a professional third-party provider to help manage its network, systems, users, devices, support requests, or any other IT-related services.

In technical support outsourcing, business owners hire a trusted third-party IT support firm, also known as a managed service provider, to manage the technical aspects of their business’s products and services. This provider will help them to deliver an improved user experience through better and more efficient operations.

What Types of Technical Support Can Be Outsourced?

Nowadays, businesses can outsource almost every task their in-house IT department can do. However, common outsourced IT categories managed by hired IT support providers are:

• Data Center Operations
•  Basic User Support Services (help desk, service desk, etc.)
•  IT Strategy, budgeting, and planning 
• Disaster Recovery 
• Managed Hosting
• 24/7 Onsite and Remote End-User Support
• Patch Management
• Network Installation
• Cloud Computing 
• Network Management

The Benefits of a Tiered Support Structure

If a company’s IT support is structured around tiers with adequate staffing, support systems, and automation tools, tiered support can prove to be beneficial for your businesses in the following ways:

• Taking care of the most basic issues with the help of automated self-service options to accelerate resolution time.
• Addressing and resolving customers’ needs strategically.
• Providing feedback and suggestions for further improvement.
•  Reducing overall support costs by efficiently utilizing available support resources.

Reasons You Should Outsource Tech Support

Here are a few reasons you should consider outsourcing your tech support:

• Reduced Hiring and Staffing Costs
• Lower IT Cost
• Improved Quality
• Scalability
• Maintained Focus on Core Business Demands
• Security and Reduced Risk

Ingold Solutions also offers a cloud storage solution to back up and store your business data in the event of a crisis if you require it. Our experts at Ingold Solutions will educate you on the available tech support options and guide you on what would be the most suitable for your business needs.

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