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Job Description

We’re looking for a dedicated account manager to maintain our clients’ accounts and serve as our main point of contact.

Our ideal candidate will have a passion to provide exceptional customer service. Applicants should also be conversant with various ecommerce technologies and German Language.

Objectives of this Role

• Act as the main point of contact in all matters relating to client concerns and needs.
• Build and strengthen client relationships to achieve long-term partnerships.
• Maintain accurate client records, keeping track of any contract updates and renewals.
• Work with sales and Software development team to ensure KPIs are being met.
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.

Job Responsibilities

• Take inquiries and requests from customers and address their needs.
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs.
• Meet regularly with other members of the team to discuss progress and find new ways to improve business.
• Generate progress reports to give to clients and higher-ups within the organization.
• Identify upsell, cross-sell, and renewal opportunities.

Qualifications

• Strong written and verbal communication skills in German Language (C1/C2 Level).
• Good attention to detail and organizational skills.
• Ability to multitask and juggle several responsibilities simultaneously.
• 5 years minimum experience in any German process and awareness of ecommerce and ERP technologies.

Other Benefits

• Health Insurance Policy
• PF
• Leave Encashment
• Personal Accident Policy