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Job Description

We’re looking for a dedicated Key Account Manager to maintain our clients’ accounts and serve as our main point of contact.

Our ideal candidate will have a passion to provide exceptional customer service.

• Take inquiries and requests from customers and address their needs 
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs 
• Meet regularly with other members of the team to discuss progress and find new ways to improve business 
• Generate progress reports to give to clients and higher-ups within the organization
• Identify upsell, cross-sell, and renewal opportunities

Job Responsibilities

• Take inquiries and requests from customers and address their needs 
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs 
• Meet regularly with other members of the team to discuss progress and find new ways to improve business 
• Generate progress reports to give to clients and higher-ups within the organization
• Identify upsell, cross-sell, and renewal opportunities

Qualifications

• Strong written and verbal communication skills 
• Good attention to detail and organizational skills 
• Ability to multitask and juggle several responsibilities simultaneously

Other Benefits

• PF
• Gratuity
• Health Insurance
• Leave Encashment
• Paid Leaves