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Job Description

We’re looking for a dedicated Key Account Manager to maintain our clients’ accounts and serve as our main point of contact.

Our ideal candidate will have a passion to provide exceptional customer service.

• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Understand client requirements, send business proposals to clients, preparing project scope of work and other related documentation
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.

Job Responsibilities

• Take inquiries and requests from customers and address their needs
• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
• Meet regularly with other members of the team to discuss progress and find new ways to improve busines
• Generate progress reports to give to clients and higher-ups within the organization
• Identify upsell, cross-sell, and renewal opportunities

Qualifications

• Strong written and verbal communication skills
• Generate progress reports to give to clients and higher-ups within the organization
• Ability to multitask and juggle several responsibilities simultaneously

Other Benefits

• PF
• Gratuity
• Health Insurence
• Leave Enchashment
• Paid Leave