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Job Description

We’re looking for a dedicated account manager to maintain our clients’ accounts and serve as our main point of contact for our German clients. 

Our ideal candidate will have a passion to provide exceptional customer service.

Objectives of this Role

• Build and strengthen client relationships to achieve long-term partnerships 
• Develop a thorough understanding of our product offerings to better upsell and cross-sell to clients
• Act as the main point of contact in all matters relating to client concerns and needs

Job Responsibilities

• Client Relationship Management of B2B German clients 
• Resolving customer queries through email, phone and chat communication 
• Order Processing in ERP System(SAP) 
• Process online orders and back orders
• Provide support for marketing campaigns

Qualifications

• Excellent Communication skill in German Language - C1/C2 Level 
• Experience is customer service and proven track record of receiving positive customer service 
• Knowledge in SAP or any other ERP system would be an added advantage 

Other Benefits

·        Health Insurance & Personal Accident Policy​

·        Provident Fund​

·        Gratuity​

·        Healthy work environment​

·        Positive work culture​

·        Training & Development

·        Saturday & Sunday off

·        Employee Engagement Activities