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Job Description

German Language Expert Experience : 5 years minimum experience in any German process

Job Description

We’re looking for a dedicated Relationship manager to maintain our clients’ accounts and serve as our main point of contact for our German clients. Our ideal candidate will have a passion to provide exceptional customer service.

Objectives of this Role

 Act as the main point of contact in all matters relating to client concerns and need

  Build and strengthen client relationships to achieve long-term partnerships

 Develop a thorough understanding of our product offerings to better upsell and cross-sell to clients

Job Responsibilities

• Daily and Weekly Responsibilities

•  Client Relationship Management of B2B German clients

•  Resolving customer queries through email, phone and chat communication

•  Order Processing in ERP System(SAP)

•  Process online orders and back orders

•  Provide support for marketing campaign

Qualifications

• strong written and verbal communication skills in German Language (C1/C2 Level) 

• Good attention to detail and organizational skills 

• Ability to multitask and juggle several responsibilities simultaneously

Other Benefits

·        Health Insurance & Personal Accident Policy​

·        Provident Fund​

·        Gratuity​

·        Healthy work environment​

·        Positive work culture​

·        Training & Development

·        Saturday & Sunday off

·        Employee Engagement Activities